Objective
Verify ownership, category, services, hours, photographs and contact details. The controlled asset is the business profile. Completion means the firm can inspect the work, reproduce the check and continue without depending on an unexportable vendor view.
When to use this procedure
Run this SOP when primary ownership and live public fields needs a new baseline, a correction or a scheduled review. Do not begin because a dashboard has issued a generic warning. Write the decision the procedure is meant to support. That keeps the work bounded and gives the quality gate a real pass condition.
Assign one operator and one approver for the business profile. The same person may fill both roles for a small firm, but the worksheet should still separate the act from the approval. Attorney review is required whenever published text could state law, characterize a charge, describe a defense or expose a client fact.
Inputs
Procedure
- Open the control record
Create the business profile under firm ownership. Write the market, practice scope, responsible person and review date before changing anything.
- Capture the starting state
Inspect primary ownership and live public fields. Save the raw export or source copy and note any field that cannot be observed.
- Set the acceptance rule
Define what counts as complete, which value must remain fixed, and who can approve an exception. Put the rule in the worksheet.
- Perform the work
Correct facts in the authoritative profile. Make one traceable change at a time when the system allows it, then log who acted and when.
- Test the result
Repeat the observation with the same settings. Compare the output with the acceptance rule and retain before and after screenshots.
- Close or recover
If the gate passes, prepare the handoff. If it fails, restore the last known state where possible and open a blocker record.
Asset-specific record
For Profile SOP, the first inspection is primary ownership and live public fields. Save that state before acting and name the person who can confirm it. The working action is to correct facts in the authoritative profile. Put that sentence in the task record so a later operator can distinguish the intended change from incidental edits made during the same session.
The proof file is before and after screenshots. Give it the procedure number and observation date, then store it with the source material used for the decision. If the platform has no export, capture the complete visible settings and account context. A screenshot can show a state; it cannot replace an available raw file used for a calculation.
Asset closeout
The deliverable is profile change log. Review it against the starting state and acceptance rule before transfer. The firm should receive an editable or exportable copy under its control, along with the next review date. Record any dependency that remains open and the person responsible for resolving it.
Stop the closeout when ownership or eligibility is disputed. Preserve the failed state and write the expected result beside the actual one. If a repair changes the observation method, close the old version as inconclusive and open a dated procedure. That keeps the original baseline intelligible.
Quality gate for Profile SOP
Approve the business profile only when a second operator can reproduce primary ownership and live public fields and reach the same disposition. The reviewer must locate before and after screenshots, identify who approved it and state the limit that travels with the result. Return the Profile SOP file if a conclusion depends on an unrecorded setting or a vendor-only screen.
Scenario test for Profile SOP
Run a dry test on the business profile before declaring this procedure ready. Begin with primary ownership and live public fields and give the test file to someone who did not perform the setup. That reviewer should be able to locate the starting record, identify its date and explain which field the procedure may change. If those answers depend on a verbal explanation from the operator, the Profile SOP package is not ready for repeat use.
Next, ask the reviewer to follow this working instruction: correct facts in the authoritative profile. Compare the resulting observation with before and after screenshots. A useful comparison names the unchanged settings as well as the changed field. It also records an absent value as absent; it does not fill a blank from memory or copy a later value back into the baseline. File the review beside the business profile so the test travels with the work.
Acceptance example
A passing Profile SOP file produces profile change log that another firm-authorized operator can open and continue. The package identifies the approval rule, links to before and after screenshots and gives the next review a calendar date. The receiving operator can tell which source controls the fact and which worksheet contains the observation. No private case detail is needed to understand the result.
A failed example begins when ownership or eligibility is disputed. Leave that state visible in the business profile record. Assign the repair to the person who controls the source, then repeat primary ownership and live public fields under the recorded settings. Do not replace the failed copy with the repaired one. The two files show what changed, and they let the approver decide whether the original acceptance rule still fits the Profile SOP procedure.